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Global Dispatcher/Fire Protection Operations Specialist

Mesa, Arizona Contract Job ID: 1810093581
Estimated Duration: 12 months


PDS Tech Inc. is seeking a Fire Protection Operations Specialist, in Mesa, AZ.

  • The Dispatch candidate will be responsible for monitoring, receiving and dispatching calls for Security and Fire emergency and non-emergency services in accordance to established guidelines.
  • Must maintain radio contact with those entities.
  • Will be responsible for collecting pertinent information and quickly and accurately typing that information into the Computer Aided Dispatch (CAD) system.
  • The dispatcher will relay information in a timely manner to responding units.
  • The dispatcher will be responsible for effectively monitoring multiple radio frequencies simultaneously.
  • Must have the ability to multi-task.
  • The dispatcher candidate will be responsible to answer emergency phones.
  • The candidate will be Emergency Medical Dispatch (EMD) Certified and in good standing. (EMD training is provided in-house.)
  • Will be responsible for providing approved Pre-Arrival Instructions according to policies and procedures.
  • Candidate will be responsible for making required and requested notifications.
  • The dispatcher candidate will be professional and courteous with all customer interactions in person, on the telephone and on the radio.
  • The dispatcher candidate must be responsible for their own emotions and not allowing those emotions to interfere in sound decision making, especially during emergency events.
  • Must be reliable and take personal pride in the work performed.
  • Must maintain a positive attitude under stressful situations.
  • Must have the ability to perform in a team environment.
  • The candidate will be responsible for the successful operations of all CAD, telephone, alarm monitoring systems, radio, paging systems, weather alert systems and any other communications equipment found in the center.
  • The dispatch center operates 24X7X365 and the dispatch candidate must be willing to work shift work, nights, weekends and holidays.
  • Must have experience with Microsoft Office Suite.
  • Must have keyboarding skills at a minimum of 35 WPM.
  • Public Safety Answering Point (PSAP) experience preferred.
  • High school diploma or GED and typically 1 or more years’ related experience or an equivalent combination of education and experience.
More Details

PDS Tech, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Founded in 1977, PDS Tech, Inc. is one of the nation's premier specialty staffing firms with 31 offices nationwide. We offer a full range of benefits including:

  • Health insurance
  • Paid holidays
  • Weekly payroll
  • Immediate 401(k) eligibility
  • Completion Bonuses
  • Training
  • Please note availability of benefits may vary by position

PDS specializes in Engineering and IT arenas including Aerospace, Defense, Electronics, Telecommunications, Automotive, and Energy just to name a few. Our reputation, track record, and years of continuous growth reflect the commitment to quality that our employees and clients experience first-hand. To find out more about PDS, please visit

$$$ PDS pays for referrals! $$$

We pay thousands each month in referral bonuses!
Contact a recruiter for details. To find one near you, take a look at where we are.

If you have questions, please click here to contact us.

PDS Tech, Inc. is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment, please click here or call 1-800-270-4737 to contact us. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

The law requires PDS Tech, Inc. to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following links: EEO is the Law and EEO is the Law Supplement

PDS Tech, Inc. will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision for more information.

As a Federal Contractor, PDS Tech, Inc. is required to participate in the E-Verify Program to confirm eligibility to work in the United States.
For information please click on the following link: E-Verify