Ticket Manager

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Ticket Manager

Troy, Michigan Direct Job ID: 2110135060


PDS Tech Inc., is seeking a Ticket Manager in Troy, MI

The Ticket Manager is responsible for analysis and synchronization of the customer ticket systems. Track ticket progress, generate reports, maintain communication, and support analysis.

● Ensures flawless synchronization of Defect management (ticket) systems between the customer ticketing and the client internal ticketing system.
● Defines, set ups and maintains the interface between the ticketing systems of the customer and the client ticketing system with support from internal IT department
● Assigns unassigned customer tickets, i.e. assign tickets to a category (e.g. customer end function)
● Manages and moderates process of re-assignment of internal tickets between categories.
● Distributes (prime) tickets to the responsible in the development team.
● Maintains Customer Project-tickets in case of a corresponding Platform-ticket.
● Gather and analyze all initial data for the newly opened tickets.
● Support statistical reporting of trace, problems, and errors.
● Maintain ticket progress communication between all relevant engineers and managers.
● Generate weekly ticket reports.

● Bachelor's Degree in Electrical or Software Engineering
● Minimum 2 years of automotive experience.
● Experience in automotive electrical system development, design and validation.
● Previous assignment experience within a vehicle OEM or Tier 1 electrical systems organization.
● Strong problem solving and analytical skills.
● Strong communication skills with specific experience in customer technical proposal presentation development and delivery.
● French and/or Spanish language skills desired
More Details

PDS Tech, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Founded in 1977, PDS Tech, Inc. is one of the nation's premier specialty staffing firms with 31 offices nationwide. We offer a full range of benefits including:

  • Health insurance
  • Paid holidays
  • Weekly payroll
  • Immediate 401(k) eligibility
  • Completion Bonuses
  • Training
  • Please note availability of benefits may vary by position

PDS specializes in Engineering and IT arenas including Aerospace, Defense, Electronics, Telecommunications, Automotive, and Energy just to name a few. Our reputation, track record, and years of continuous growth reflect the commitment to quality that our employees and clients experience first-hand. To find out more about PDS, please visit www.pdstech.com

$$$ PDS pays for referrals! $$$

We pay thousands each month in referral bonuses!
Contact a recruiter for details. To find one near you, take a look at where we are.

If you have questions, please click here to contact us.

PDS Tech, Inc. is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment, please click here or call 1-800-270-4737 to contact us. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

The law requires PDS Tech, Inc. to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following links: EEO is the Law and EEO is the Law Supplement

PDS Tech, Inc. will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision for more information.

As a Federal Contractor, PDS Tech, Inc. is required to participate in the E-Verify Program to confirm eligibility to work in the United States.
For information please click on the following link: E-Verify