Customer Service and Parts Sales Coordinator


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Customer Service and Parts Sales Coordinator

Appleton, Wisconsin Temp-to-hire Job ID: 2110131778

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Description
This position is responsible for selling machine parts and auxiliary machinery to new and existing customers, generating parts and machine quotations, handling customer inquiries, and working with technical team members in the field. This position also provides technical support to customers, to meet their expectations and maintain positive relationships. This position is also responsible for the administration of the Return Goods Policy and Procedure.
  1. Responds to customer service calls regarding equipment, operational problems, trouble-shooting and part identification. When necessary, relays information and directs customers and potential customers to find the information they need.
  2. Creates parts quotes for both manufactured and purchased parts, as well as auxiliary machinery. Ensures that quotes are prepared accurately and efficiently for timely presentation to the customers.
  3. Proactively contacts all customers on customer calling list, at least once a month, to check on the status of equipment at their facilities and offer assistance with any problems.
  4. Periodically visits customer plants to maintain and improve customer relations.
  5. Sells and processes parts orders and auxiliary machine orders, retrofit kits and service contracts.
  6. Establishes manufactured and purchased parts quotes accurately and efficiently for presentation to the customer.
  7. Enters and maintains purchased and manufactured parts pricing in computer system.
  8. Initiates credit memos to ensure customers receive proper credit, when applicable.
  9. Prepares monthly customer mailers, and sends them to all customers in database. Responsible for maintaining an accurate, up-to-date customer database.
  1. Responsible for administration of the Return Goods Procedure which involves issuing RGAs to customers, initiating the proper paperwork, and returning items to suppliers for repair or replacement.
  2. Acts as an agent for external manufacturers by supplying units, parts and services. This involves price quotes, placing purchase orders and ensuring orders from the vendor are received and examined before re-shipment to customers.
  3. Responsible for machinery set-up at trade shows. Assists with the operation of equipment during the duration of the show, and meets with customers and potential customers.
Qualifications
An Associate's Degree in business or equivalent experience/training, plus two or more years of experience in technical sales.  A technical background, both mechanical and electrical, along with the ability to read engineering drawings, is preferred. Requires attention to detail, accuracy, a high energy level and superior communication skills, both oral and written. Must be able to work under stressful conditions with frequent interruptions. Knowledge of computerized order entry systems and database programs required. Must have a working knowledge of an integrated manufacturing system.  Additionally, training in a second language (preferably Spanish) would be beneficial.
 
More Details

PDS Tech, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Founded in 1977, PDS Tech, Inc. is one of the nation's premier specialty staffing firms with 31 offices nationwide. We offer a full range of benefits including:

  • Health insurance
  • Paid holidays
  • Weekly payroll
  • Immediate 401(k) eligibility
  • Completion Bonuses
  • Training
  • Please note availability of benefits may vary by position

PDS specializes in Engineering and IT arenas including Aerospace, Defense, Electronics, Telecommunications, Automotive, and Energy just to name a few. Our reputation, track record, and years of continuous growth reflect the commitment to quality that our employees and clients experience first-hand. To find out more about PDS, please visit www.pdstech.com

$$$ PDS pays for referrals! $$$

We pay thousands each month in referral bonuses!
Contact a recruiter for details. To find one near you, take a look at where we are.

If you have questions, please click here to contact us.


PDS Tech, Inc. is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment, please click here or call 1-800-270-4737 to contact us. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

The law requires PDS Tech, Inc. to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following links: EEO is the Law and EEO is the Law Supplement

PDS Tech, Inc. will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision for more information.

As a Federal Contractor, PDS Tech, Inc. is required to participate in the E-Verify Program to confirm eligibility to work in the United States.
For information please click on the following link: E-Verify