IT Customer Service


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IT Customer Service

Grand Rapids, Michigan Contract Job ID: 2110129753
Estimated Duration: 12 months

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Description
PDS Tech, Inc. is seeking a IT Customer Support professional in Grand Rapids, MI.

The IT Customer Services Associate will be responsible for providing overall technical assistance and support related to computer systems, hardware, and software, to end-users via phone, remote access, and desk side support. Under supervision, the Awscoaite will respond to queries, isolate problems, and determine and implement solutions. The candidate will work with other team members to meet deadlines and provide status. The candidate must have the ability to resolve end user problems quickly. The candidate must have excellent communications skills (both verbal and written), must manage time effectively and have strong organizational skills. The candidate must also have the ability and judgment to escalate support requests if necessary, as part of the Information Technology team.

Job Duties:
  • Evaluate and prioritize incoming ticket requests for assistance, update tickets with accurate and timely status
  • Install, modify, and repair computer hardware/software, which includes the set- up of new equipment
  • Create/update documentation of Standard Operation Procedures for the IT Department and in support of end users
  • Work with other team members and status management to meet departmental performance goals
  • Other duties as assigned
Qualifications
Minimum Qualifications:
  • Bachelor’s Degree in Information Technology (IT). A related technical degree may be considered
  • Advanced Windows 10 knowledge and experience to include administration and troubleshooting
  • Experience installing and configuring PCs and printers
More Details

PDS Tech, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Founded in 1977, PDS Tech, Inc. is one of the nation's premier specialty staffing firms with 31 offices nationwide. We offer a full range of benefits including:

  • Health insurance
  • Paid holidays
  • Weekly payroll
  • Immediate 401(k) eligibility
  • Completion Bonuses
  • Training
  • Please note availability of benefits may vary by position

PDS specializes in Engineering and IT arenas including Aerospace, Defense, Electronics, Telecommunications, Automotive, and Energy just to name a few. Our reputation, track record, and years of continuous growth reflect the commitment to quality that our employees and clients experience first-hand. To find out more about PDS, please visit www.pdstech.com

$$$ PDS pays for referrals! $$$

We pay thousands each month in referral bonuses!
Contact a recruiter for details. To find one near you, take a look at where we are.

If you have questions, please click here to contact us.


PDS Tech, Inc. is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment, please click here or call 1-800-270-4737 to contact us. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

The law requires PDS Tech, Inc. to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following links: EEO is the Law and EEO is the Law Supplement

PDS Tech, Inc. will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision for more information.

As a Federal Contractor, PDS Tech, Inc. is required to participate in the E-Verify Program to confirm eligibility to work in the United States.
For information please click on the following link: E-Verify