Dealer Resolution Representative

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Dealer Resolution Representative

Sturtevant, Wisconsin Contract Job ID: 2110125902
Estimated Duration: 8 months


PDS Tech, Inc. is seeking a Dealer Resolution Representative in Racine, PA.

  • Duties and responsibilities
    • Negotiate orders, coordinate shipments, and oversee related activities of third-party vendors to ensure part orders flow effectively through systems and processes in accordance with our organization's customer service standards with the goal of reducing customers machine down-time.
    • Navigating through multiple software platforms and prioritizing daily responsibilities and job goals
    • Provide problem resolution to the dealer in a clear, precise and empathetic manner. Ensure all inquiries and responses meet or exceed standards to maximize dealer satisfaction.
    • Understanding traffic transportation rules and regulations such as, carriers, weight constraints and shipping charges
    • Understanding and striving to meet or exceed contact center metrics while providing excellent, consistent, ‘world-class’ customer service.
• An Associate degree preferred, or 2 years of relevant work experience required.
o Contact Center/Customer Service
o Sales
o Business Administration
o Logistics
o Engineering/Blue Print Reading
• Minimum typing skill of 35 wpm
• Microsoft office suite knowledge/experience

• Construction and Agricultural product knowledge
• Must be customer oriented and demonstrate strong customer service ethics
• Demonstrates strong work ethics, and time management skills
• Detail Oriented with the ability to adapt to changing work priority
• Solid verbal and written communication skills
• Operates well in a team environment as well as a strong, self-motivated, individual contributor
More Details

PDS Tech, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Founded in 1977, PDS Tech, Inc. is one of the nation's premier specialty staffing firms with 31 offices nationwide. We offer a full range of benefits including:

  • Health insurance
  • Paid holidays
  • Weekly payroll
  • Immediate 401(k) eligibility
  • Completion Bonuses
  • Training
  • Please note availability of benefits may vary by position

PDS specializes in Engineering and IT arenas including Aerospace, Defense, Electronics, Telecommunications, Automotive, and Energy just to name a few. Our reputation, track record, and years of continuous growth reflect the commitment to quality that our employees and clients experience first-hand. To find out more about PDS, please visit

$$$ PDS pays for referrals! $$$

We pay thousands each month in referral bonuses!
Contact a recruiter for details. To find one near you, take a look at where we are.

If you have questions, please click here to contact us.

PDS Tech, Inc. is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment, please click here or call 1-800-270-4737 to contact us. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

The law requires PDS Tech, Inc. to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following links: EEO is the Law and EEO is the Law Supplement

PDS Tech, Inc. will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision for more information.

As a Federal Contractor, PDS Tech, Inc. is required to participate in the E-Verify Program to confirm eligibility to work in the United States.
For information please click on the following link: E-Verify