Performs as required day-to-day customer service activities, including sales and upselling, repair claims processing via call handling, account maintenance, file documentation,
problem resolution, retaining customer, deescalating calls, one call resolution, reporting and follow-up activities. The job requires flexibility to work weekends and/or evenings via a rotating schedule (non-traditional schedule). Previous sales and customer service experience preferred.
Receive inbound calls from customers related to services provided. Remain accessible to achieve appropriate problem resolution. Upsell to customer on each available call
Clarify the needs of the customer, answer customer inquiries, and assist in the resolution of concerns.
Detailed documentation of customer interactions as appropriate. Maintain a courteous and knowledgeable demeanor to the customer. Handle difficult calls and use de-escalation techniques whenever possible. Responsible for retaining customers who call to cancel their products or accounts.
Be receptive to performance feedback and continuously seek to improve own skills.
Exercise good judgment in the assignment of contractors
Maintain a high level of application, process, and water and sewer utility knowledge. Continuously improve call handling skills, systems knowledge, communications skills and software knowledge, enhancing customer service levels.
High school diploma, GED, or equivalent.
Strong customer service, retention, and sales skills
Strong organization, communication, multitasking and problem resolution skills.
Ability to present information or respond to inquiries from groups of managers, associates, customers, and contractors.
Skill utilizing on-line internal systems and web-based software preferred; aptitude to learn these skills quickly acceptable.
Proficient typing and system skills.
Proficiency utilizing MS Office applications.
Must be able to work non-traditional, rotating work schedule.
Sales experience and claims experience (preferred).
PDS Tech, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
Founded in 1977, PDS Tech, Inc. is one of the nation's premier specialty staffing firms with 31 offices nationwide. We offer a full range of benefits including:
- Health insurance
- Paid holidays
- Weekly payroll
- Immediate 401(k) eligibility
- Completion Bonuses
- Please note availability of benefits may vary by position
PDS specializes in Engineering and IT arenas including Aerospace, Defense, Electronics, Telecommunications, Automotive, and Energy just to name a few. Our reputation, track record, and years of continuous growth reflect the commitment to quality that our employees and clients experience first-hand. To find out more about PDS, please visit www.pdstech.com
$$$ PDS pays for referrals! $$$
We pay thousands each month in referral bonuses!
Contact a recruiter for details. To find one near you, take a look at where we are.
If you have questions, please click here to contact us.
PDS Tech, Inc. is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment, please click here or call 1-800-270-4737 to contact us. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
The law requires PDS Tech, Inc. to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following links: EEO is the Law and EEO is the Law Supplement
PDS Tech, Inc. will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision for more information.
As a Federal Contractor, PDS Tech, Inc. is required to participate in the E-Verify Program to confirm eligibility to work in the United States.
For information please click on the following link: E-Verify