Help Desk Support


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Help Desk Support

Salem, Oregon Contract Job ID: 2010120529
Estimated Duration: 6 months

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Description
PDS Tech, Inc. is seeking a Help Desk Support, in Salem, OR..

Summary:
  • Provide electronic product and application end users with operational and technical assistance.
  • Determine call resolution and log calls. Generate product replacement orders and troubleshoot and resolve customer technical issues.
  • Provide technical support via telephone, and/or email to end users and administrators of Onity hospitality and/or commercial products and systems in a timely and effective manner, while projecting a courteous and professional image.
  • Develop and maintain an excellent working knowledge of electronic products, billing and collections processes and database applications.
  • Apply established customer satisfaction skills to resolve issues with end users and create a positive image.
  • Follow call-handling procedures to assure uniform support within the goals of the department.
  • Meet call handling, volume and productivity goals in an inbound call center environment.
Qualifications
Prerequisites:
  • Minimum of one year of customer service/call center/help desk experience
  • Must be able to work weekends and evenings. 
  • You must be willing to work out of an office in Salem, Oregon.
  • Excellent listening skills and ability to assess and respond to customers’ needs.
  • Must be able to effectively communicate with customers via telephone
  • Detail-oriented with the ability to keep accurate records of communication with customers.
  • Ability to rapidly learn and assimilate new technologies
Education:    
  • GED
More Details

PDS Tech, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Founded in 1977, PDS Tech, Inc. is one of the nation's premier specialty staffing firms with 31 offices nationwide. We offer a full range of benefits including:

  • Health insurance
  • Paid holidays
  • Weekly payroll
  • Immediate 401(k) eligibility
  • Completion Bonuses
  • Training
  • Please note availability of benefits may vary by position

PDS specializes in Engineering and IT arenas including Aerospace, Defense, Electronics, Telecommunications, Automotive, and Energy just to name a few. Our reputation, track record, and years of continuous growth reflect the commitment to quality that our employees and clients experience first-hand. To find out more about PDS, please visit www.pdstech.com

$$$ PDS pays for referrals! $$$

We pay thousands each month in referral bonuses!
Contact a recruiter for details. To find one near you, take a look at where we are.

If you have questions, please click here to contact us.


PDS Tech, Inc. is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment, please click here or call 1-800-270-4737 to contact us. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

The law requires PDS Tech, Inc. to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following links: EEO is the Law and EEO is the Law Supplement

PDS Tech, Inc. will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision for more information.

As a Federal Contractor, PDS Tech, Inc. is required to participate in the E-Verify Program to confirm eligibility to work in the United States.
For information please click on the following link: E-Verify