Dock Management Specialist


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Dock Management Specialist

King Of Prussia, Pennsylvania Contract Job ID: 2010115730
Estimated Duration: 6 months

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Description
PDS Tech is seeking candidates for a Lead Site Specialist position in King of Prussia, PA
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  • May perform and/or direct the day to day functions or utilize systems stated below:
    • Makes on-site program replenishments and disbursements. Performs stockroom duties to include: receiving, put-away, stock rotation, cycle counts, systematic replenishment and other functions according to customer requirements.
    • Customer service activities which may include: order entry, expediting, customer service call resolution, return goods authorization, processing of backorders, vendor and customer interaction, problem resolution, executing 3rd party & agent buys.
    • Utilizes either  order/inventory management platform and/or customer ordering system.
    • Perform laboratory services such as glassware collection/cleaning, biological waste collection/sterilization, media preparation, and/or chemical inventory receipt/reconciliation.
    • Delivers direct shipment orders to end users, performs deliveries as required.
    • Covers for absent employees, vacant positions, or increases in employee workload.
    • Operates various handheld scanning devices.
  • Acts as a liaison between customer, sales, suppliers, logistics and management using special system knowledge to ensure success of customer relationships.
  • Acts as a subject matter expert on defined procedures as outlined by Best Practices, SOP’s & work instructions.
  • Makes decisions and utilizes available resources to meet customer requirements, independently.
  • Analyzes/maintains/reconciles various customer and company reports to ensure stakeholder requirements are met.
  • Communicates with supervisor any customer issues and/or potential problems.
  • Promotes personal growth and development by staying abreast of new policies and enhancements without the presence of site trainer and management team.
  • Listens to customer concerns, effectively diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times.
  • Works effectively with a diverse cross-functional team.
  • Embraces Practical Process Improvement (PPI) methodologies.
  • Access & utilize Company Intranet and SharePoint document management system.
  • Represents Company at all times throughout customer locations, professionally and positively.
  • Performs other duties as assigned by management.
Qualifications
  • Minimum Requirements/Qualifications:

  • Must possess a High School Diploma.  College degree preferred, but not required. 
  • Experience in laboratory setting or services preferred.
  • 2-3 years of equivalent experience required.
  • Proven customer service skills.
  • Detail oriented, problem solver, promotes team environment.
  • Computer/software skills (i.e. Outlook, Excel, Word, PowerPoint.)
  • Demonstrated verbal, written and presentation skills.
  • Must be able to read, write and speak English fluently.
  • Displays a high level of confidentiality for both customer and company.
  • Must maintain Company’s Four-I Values.
  • Must possess a strong desire to serve the customer, and the interpersonal skills to deal with various levels of personnel at the customer site.
  • Must possess strong communication skills and customer focus to deliver excellent customer service including maintaining a professional appearance at all times.
  • Must possess the operating skills to use hand held scanners and learn to enter data in various systems as necessary.
  • Must possess strong analytical skills to reconcile various reports to ensure customer requirements are met.
  • Must possess the organizational skills to multi-task and meet deadlines as needed.
  • Must be able to use a computer and possess intermediate skills in Microsoft Office suite of software.
More Details

PDS Tech, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Founded in 1977, PDS Tech, Inc. is one of the nation's premier specialty staffing firms with 31 offices nationwide. We offer a full range of benefits including:

  • Health insurance
  • Paid holidays
  • Weekly payroll
  • Immediate 401(k) eligibility
  • Completion Bonuses
  • Training
  • Please note availability of benefits may vary by position

PDS specializes in Engineering and IT arenas including Aerospace, Defense, Electronics, Telecommunications, Automotive, and Energy just to name a few. Our reputation, track record, and years of continuous growth reflect the commitment to quality that our employees and clients experience first-hand. To find out more about PDS, please visit www.pdstech.com

$$$ PDS pays for referrals! $$$

We pay thousands each month in referral bonuses!
Contact a recruiter for details. To find one near you, take a look at where we are.

If you have questions, please click here to contact us.


PDS Tech, Inc. is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment, please click here or call 1-800-270-4737 to contact us. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

The law requires PDS Tech, Inc. to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following links: EEO is the Law and EEO is the Law Supplement

PDS Tech, Inc. will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision for more information.

As a Federal Contractor, PDS Tech, Inc. is required to participate in the E-Verify Program to confirm eligibility to work in the United States.
For information please click on the following link: E-Verify