Technical Support Assistant


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Technical Support Assistant

Minneapolis, Minnesota Contract Job ID: 1910105229
Estimated Duration: 6 months

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Description
PDS Tech, Inc. is seeking a Technical Support Assistant in Golden Valley, MN.

Summary:
  • The Customer Care Associate is responsible for ensuring all customer needs and expectations are met.
  • This position is critical to the growth of business for and the individual filling this role must go above and beyond to help differentiate from its competition.
  • Respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's.
  • Communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. 
  • Web Ordering: Respond to customer questions; and identify opportunities for system / process enhancements.
  • Understand SAPs functionality and be able to maneuver through the system efficiently.
  • Champions process improvements: looks for ways to improve CC processes and functionality, ensuring they are in line to fulfill customer expectations.
  • Order Management expectations: manage orders throughout each day by working with Planners, Demand Management, and the Distribution Centers to make sure orders ship per customer requirements.
  • Planning/managing orders required for production lines.
  • Placing purchase orders with suppliers.
  • Perform manual shipping/invoicing transactions within SAP.
  • Understanding and enforcing software license agreements as well as enforcing legal restrictions.
  • Access & maintain Customer Portals for demand, forecast, order fulfillment and status for many of our Strategic OEM customers.
  • Relationship Management: to build and maintain strong business relationship with all customers
Qualifications
Prerequisites:
  • High school diploma or GED.
  • Minimum of 1-2 years of customer service experience in an inbound call center.
  • 6 months of SAP experience within the past 5 years.
  • Proficient skills in Microsoft Word, Excel and Outlook.
  • BS in Business, or related degree preferred.
More Details

PDS Tech, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Founded in 1977, PDS Tech, Inc. is one of the nation's premier specialty staffing firms with 31 offices nationwide. We offer a full range of benefits including:

  • Health insurance
  • Paid holidays
  • Weekly payroll
  • Immediate 401(k) eligibility
  • Completion Bonuses
  • Training
  • Please note availability of benefits may vary by position

PDS specializes in Engineering and IT arenas including Aerospace, Defense, Electronics, Telecommunications, Automotive, and Energy just to name a few. Our reputation, track record, and years of continuous growth reflect the commitment to quality that our employees and clients experience first-hand. To find out more about PDS, please visit www.pdstech.com

$$$ PDS pays for referrals! $$$

We pay thousands each month in referral bonuses!
Contact a recruiter for details. To find one near you, take a look at where we are.

If you have questions, please click here to contact us.


PDS Tech, Inc. is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment, please click here or call 1-800-270-4737 to contact us. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

The law requires PDS Tech, Inc. to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following links: EEO is the Law and EEO is the Law Supplement

PDS Tech, Inc. will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision for more information.

As a Federal Contractor, PDS Tech, Inc. is required to participate in the E-Verify Program to confirm eligibility to work in the United States.
For information please click on the following link: E-Verify