Lead Advanced Field Service Specialist

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Referral Bonus Amount: $25

Lead Advanced Field Service Specialist

Jackson, Mississippi Contract Job ID: 1910100472
Estimated Duration: 9 months


PDS Tech, Inc. is seeking a Lead Advanced Field Service Specialist in Richland, MS.

  • Making daily work assignments to installers. 
  • Provide daily tailboard sessions prior to work, audit the safety practices, perform safety inspections and ensure installation processes are being follow in the field. 
  • Move new meter inventory to installers and supervising end of day meter inventory drop off process. 
  • Monitor the customer claims process. Perform follow-up with customers as required, to include, but not limited to customer complaints and claims issues. 
  • Resolving problem tickets in a timely, prescribed manner, including escalations to customer. 
  • Evaluating installer performance and ensuring required productivity is being achieved. 
  • Ensure that all work is effectively and efficiently scheduled and completed to provide excellent customer service. 
  • Supervise and coordinate work to achieve project goals and milestones. 
  • Achieving standards of safety, productivity, and quality of work. 
  • Mentoring and guiding installation crews, achieving low employee turnover and high morale. 
  • High School Diploma plus related electrical-utility AND supervisory experience required. Associate's Degree and Metering experience preferred. 
  • Five or more years of experience in meter, customer service or electric distribution operations or related experience is required. 
  • Three or more years of supervisory or team/project leadership required. Experience in large scale project deployment preferred, specific AMI experience is a plus. 
  • Knowledge of the principles of electricity/electrical metering, to include: Single, Poly, and CT metering. 
  • Previous experience with automated work order management systems. 
  • Automated Meter Infrastructure (AMI) knowledge is a major plus. 
  • Willing to travel up to 50%. 
  • Working knowledge of Microsoft Word, Excel, and Outlook. 
  • Strong knowledge of safety regulations and precautions. 
  • Demonstrated leadership, administrative and human relations skills. 
  • Demonstrated ability to communicate effectively. 
  • Regularly able to lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. 
  • Must have a valid Driver's License. 
  • Must be willing to undergo a background check in accordance with local law/regulations.
More Details

PDS Tech, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Founded in 1977, PDS Tech, Inc. is one of the nation's premier specialty staffing firms with 31 offices nationwide. We offer a full range of benefits including:

  • Health insurance
  • Paid holidays
  • Weekly payroll
  • Immediate 401(k) eligibility
  • Completion Bonuses
  • Training
  • Please note availability of benefits may vary by position

PDS specializes in Engineering and IT arenas including Aerospace, Defense, Electronics, Telecommunications, Automotive, and Energy just to name a few. Our reputation, track record, and years of continuous growth reflect the commitment to quality that our employees and clients experience first-hand. To find out more about PDS, please visit www.pdstech.com

$$$ PDS pays for referrals! $$$

We pay thousands each month in referral bonuses!
Contact a recruiter for details. To find one near you, take a look at where we are.

If you have questions, please click here to contact us.

PDS Tech, Inc. is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment, please click here or call 1-800-270-4737 to contact us. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

The law requires PDS Tech, Inc. to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following links: EEO is the Law and EEO is the Law Supplement

PDS Tech, Inc. will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision for more information.

As a Federal Contractor, PDS Tech, Inc. is required to participate in the E-Verify Program to confirm eligibility to work in the United States.
For information please click on the following link: E-Verify