Customer Order Specialist


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Customer Order Specialist

Ashburn, Virginia Contract Job ID: 1810095724
Estimated Duration: 12 months

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Description
PDS Tech, Inc. is seeking a Customer Order Specialist in Ashbun, VA.

Summary:

Order Processing: 60%

  • Process customer orders, quotations, initial order receipts, order entry, sourcing escalation, backorders, general logistics, etc. for aircraft parts and services in response to customer needs.
  • Provide requested information on part availability, cost, sourcing, returns, discrepancies, transportation, delivery, and follow up to meet customer expectations.

Relationship Building: 20%

  • Engage in basic level relationship-building with customers emphasizing the positive services and qualities of the Satair Group to encourage customer confidence and grow the business.
  • Identify alternative solutions and steer customers to proper sources for required material to ensure complete customer service and satisfaction.

Technical Support: 10%

  • Support Sales and Finance debt account reconciliation efforts to help maximize company profitability.
  • Respond to technical inquiries utilizing Technical Documentation and liaising with technical and engineering departments to respond to customer inquiries. 

 

Qualifications

Qualified Experience / Skills / Training:

Education:

  • An Associates Degree in Business, Sales Administration or a related field or an equivalent combination of education and experience is required.

Experience:

  • 2-3 years of customer service experience in a fast-paced environment is required.
  • Experience in the aviation industry or military support environment is preferred. 

Knowledge, Skills, Demonstrated Capabilities:

  • Ability to respond to customers with efficiency and engage in positive interpersonal exchanges with customers, managers and team members.
  • Ability to understand and follow Export Compliance regulations required.
  • Ability to reference Technical Documentation and provide information requested by customers.
  • Knowledge of aircraft parts would be advantageous.
  • Has demonstrated a high professional integrity and ethical standards.
  • Has demonstrated a high level of energy, persistence and "can do" attitude.
  • Detail oriented and self-driven.

Communication Skills (Spoken, Written, Influencing, Proficiency in Other Languages):

  • Strong command of English, written and verbal.
  • Knowledge of other languages highly desirable (German, French, Spanish, etc).

Technical Systems Proficiency:

  • PC literacy, including intermediate word processing, spreadsheet, and database skills.
  • Basic knowledge of Microsoft Office Suite (Word, Excel, Power Point, Outlook, ...)
  • Basic knowledge of SAP, preferred 

Travel Required:

  • Up to 5 % Domestic and International

Eligibility:

  • Able to work in the US without a current or future need for visa sponsorship

Clearance:

  • None

Decision Making, Complexity:

  • Able to provide answers to complex technical inquiries related to ordering airplane parts and services.
  • Able to decide to escalate order processing and material sourcing issues to management. 

Job Dimensions, Contributions to Success:

  • Able to respond to customers with efficiency and engage in positive interpersonal exchanges with customers to build confidence in the Satair Group.
  • Able to efficiently process orders in order to contribute to overall company profitability. 
More Details

PDS Tech, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Founded in 1977, PDS Tech, Inc. is one of the nation's premier specialty staffing firms with 31 offices nationwide. We offer a full range of benefits including:

  • Health insurance
  • Paid holidays
  • Weekly payroll
  • Immediate 401(k) eligibility
  • Completion Bonuses
  • Training
  • Please note availability of benefits may vary by position

PDS specializes in Engineering and IT arenas including Aerospace, Defense, Electronics, Telecommunications, Automotive, and Energy just to name a few. Our reputation, track record, and years of continuous growth reflect the commitment to quality that our employees and clients experience first-hand. To find out more about PDS, please visit www.pdstech.com

$$$ PDS pays for referrals! $$$

We pay thousands each month in referral bonuses!
Contact a recruiter for details. To find one near you, take a look at where we are.

If you have questions, please click here to contact us.


PDS Tech, Inc. is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment, please click here or call 1-800-270-4737 to contact us. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

The law requires PDS Tech, Inc. to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following links: EEO is the Law and EEO is the Law Supplement

PDS Tech, Inc. will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision for more information.

As a Federal Contractor, PDS Tech, Inc. is required to participate in the E-Verify Program to confirm eligibility to work in the United States.
For information please click on the following link: E-Verify