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Parts Technical Agent

Racine, Wisconsin Full-Time Job ID: 1810094457

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Description
PDS Tech, Inc. is seeking a Parts Technical Agent , in Racine, WI.
The Parts Technical Agent is a core member of Multi-functional product support team working in a call center environment. This position serves as a primary point of contact to the North American client  Dealer network along with internal client Sales, Marketing, and Field personnel for providing technical expertise as a relates to parts. 

Responsibilities include: 
  • Conduct communication via phone and/or an online submission tool 
  • Track this communication using a live internal documentation tool for traceability and accuracy. 
  • Be able to trouble shoot issues and deliver complete resolution to contacts. 
  • Compose relevant, timely, complete and accurate part(s) identification information for corrective action. 
  • Research dealer issues using all available tools and seek out information when not readily available. 
  • Exceptional time management skills required to manage time constraints. 
  • Identify errors, propose suggested changes, and escalate to Global Parts Publishing Team. 
  • Submit issues to Depots for inspection and corrective action to ensure good part shipped. 
  • Coordinate quality problems with our Parts Depots and Central Quality team to implement corrective action and obtain good part for the dealer. 
  • Structure solution to incidents consistent with objectives, policies and procedures. 
  • Effectively explain resolution through both verbal communication and in writing via electronic media. Log all dealer information in one program. 
  • Participate in training activities (both formal and informal) to continue to develop a thorough understanding of products and services. 

 
Qualifications
Requirement: 
  • Excellent verbal and written communication skills. 
  • Exhibits the ability to work in a high paced, cross-functional, and collaborative environment 
  • Experience with Parts or Technical Support. 
  • Ability to read and understand engineering drawings. 
  • Proficient in the simultaneous operation of multiple software programs. 
  • Ability to work flexible hours, as business needs dictate 
  • Basic level user with Microsoft Office Suite. 
  • Minimum 35 WPM typing skills required. 


Preferred Qualifications 
  • 3+years’ experience with Parts or Technical Support 
  • Associate’s or Bachelor’s Degree (Engineering, Mechanical, Agricultural) 
  • Agricultural and/or Construction field experience 
  • Knowledge of agricultural or construction equipment 
  • Customer Service experience 
  • Service Technician experience 
  • 50 WPM typing skills 
More Details

PDS Tech, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Founded in 1977, PDS Tech, Inc. is one of the nation's premier specialty staffing firms with 31 offices nationwide. We offer a full range of benefits including:

  • Health insurance
  • Paid holidays
  • Weekly payroll
  • Immediate 401(k) eligibility
  • Completion Bonuses
  • Training
  • Please note availability of benefits may vary by position

PDS specializes in Engineering and IT arenas including Aerospace, Defense, Electronics, Telecommunications, Automotive, and Energy just to name a few. Our reputation, track record, and years of continuous growth reflect the commitment to quality that our employees and clients experience first-hand. To find out more about PDS, please visit www.pdstech.com

$$$ PDS pays for referrals! $$$

We pay thousands each month in referral bonuses!
Contact a recruiter for details. To find one near you, take a look at where we are.

If you have questions, please click here to contact us.


PDS Tech, Inc. is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment, please click here or call 1-800-270-4737 to contact us. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

The law requires PDS Tech, Inc. to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following links: EEO is the Law and EEO is the Law Supplement

PDS Tech, Inc. will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision for more information.

As a Federal Contractor, PDS Tech, Inc. is required to participate in the E-Verify Program to confirm eligibility to work in the United States.
For information please click on the following link: E-Verify