Customer Service--Client Credit Dispute

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Customer Service--Client Credit Dispute

Pittsburgh, Pennsylvania Contract Job ID: 2010111604
Estimated Duration: 6 months



The Credit Dispute Rep handle’s a caseload of Merchant disputes. Corresponding with the customers (merchants, banks, credit card companies, and possibly the customer) via mail and phone, determining dispute rights, and filing disputes through various online systems. Position uses multiple systems to research, analyze, document and close fraudulent cases.

• Credit / Debit card dispute resolution
• Ability to leverage research tools to execute sound decisions
• Customer support, data entry, inbound / outbound call center coverage
• Fraud and Chargeback investigation
• Quality control of the support areas
• Other duties as assigned
Skill Requirements:
• Customer dispute resolution and call center experience a plus
• Proficient / Advanced skills using a PC and business office software (Microsoft Word, Excel, Outlook)
• Strong analytical skills
• Confident, independent decision maker
• Investigative Skills
• Ability to accurately communicate decision processes
• Able to negotiate with and handle sometimes difficult customers (able to deflect, disarm, and diffuse any verbal conflicts) with poise and professionalism
• PCI (Payment Card Industry) background a plus

More Details

PDS Tech, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Founded in 1977, PDS Tech, Inc. is one of the nation's premier specialty staffing firms with 31 offices nationwide. We offer a full range of benefits including:

  • Health insurance
  • Paid holidays
  • Weekly payroll
  • Immediate 401(k) eligibility
  • Completion Bonuses
  • Training
  • Please note availability of benefits may vary by position

PDS specializes in Engineering and IT arenas including Aerospace, Defense, Electronics, Telecommunications, Automotive, and Energy just to name a few. Our reputation, track record, and years of continuous growth reflect the commitment to quality that our employees and clients experience first-hand. To find out more about PDS, please visit

$$$ PDS pays for referrals! $$$

We pay thousands each month in referral bonuses!
Contact a recruiter for details. To find one near you, take a look at where we are.

If you have questions, please click here to contact us.

PDS Tech, Inc. is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment, please click here or call 1-800-270-4737 to contact us. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

The law requires PDS Tech, Inc. to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following links: EEO is the Law and EEO is the Law Supplement

PDS Tech, Inc. will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision for more information.

As a Federal Contractor, PDS Tech, Inc. is required to participate in the E-Verify Program to confirm eligibility to work in the United States.
For information please click on the following link: E-Verify