Workflow Specialist

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Workflow Specialist

Plano, Texas Contract Job ID: 2010110556
Estimated Duration: 7 months


PDS Tech, Inc. is seeking a Workflow Specialist in Plano, TX.

  • Provides technical support to customers, wireless carrier orders for end users, including activation/plan changes/troubleshooting, order management during and after deployment in the plant. 
  • Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. 
  • Provides technical support to field engineers, technicians and product support who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, and/or complex software. 
  • Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. 
  • Provides support to customer/users where the product is highly technical or sophisticated in nature. 
  • Works under immediate supervision. 
  • Typically reports to a supervisor or manager. 
Activities include but are not limited to: 
  • Daily order management. 
  • Order entry. 
  • Customer communication. 
  • Existing Order follow up. 
  • Help Desk Ticket management. 
  • Wireless carrier’s activities. 
  • Activations & Plan/Feature Changes. 
  • Troubleshooting. 
  • General customer account support. 
Requisite skills include: 
  • 2yrs Order Management experience. 
  • Good business communications both oral and written. 
  • Good phone presence, ability to represent the company effectively and professionally over the phone. 
  • Ability to coordinate disparate activities by phone and email. 
  • Attention to detail, follow through and record keeping. 
  • Able to juggle multiple activities simultaneously. 
  • Experience with order entry systems, inventory systems. 
  • Demonstrated experience with MS Office applications; Word, Excel.
  • May require a bachelor's degree in area of specialty and 2-3 years of experience in the field or in a related area. 
  • Has knowledge of commonly-used concepts, practices, and procedures within a field. Relies on instructions and pre-established guidelines to perform the functions of the job. 
More Details

PDS Tech, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Founded in 1977, PDS Tech, Inc. is one of the nation's premier specialty staffing firms with 31 offices nationwide. We offer a full range of benefits including:

  • Health insurance
  • Paid holidays
  • Weekly payroll
  • Immediate 401(k) eligibility
  • Completion Bonuses
  • Training
  • Please note availability of benefits may vary by position

PDS specializes in Engineering and IT arenas including Aerospace, Defense, Electronics, Telecommunications, Automotive, and Energy just to name a few. Our reputation, track record, and years of continuous growth reflect the commitment to quality that our employees and clients experience first-hand. To find out more about PDS, please visit

$$$ PDS pays for referrals! $$$

We pay thousands each month in referral bonuses!
Contact a recruiter for details. To find one near you, take a look at where we are.

If you have questions, please click here to contact us.

PDS Tech, Inc. is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment, please click here or call 1-800-270-4737 to contact us. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

The law requires PDS Tech, Inc. to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following links: EEO is the Law and EEO is the Law Supplement

PDS Tech, Inc. will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision for more information.

As a Federal Contractor, PDS Tech, Inc. is required to participate in the E-Verify Program to confirm eligibility to work in the United States.
For information please click on the following link: E-Verify