Customer Programs Admin

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Customer Programs Admin

Greensboro, North Carolina Contract Job ID: 1910107861
Estimated Duration: 12 months



General Summary:

The Customer Programs Administrator is responsible for administration duties associates with supporting customer services parts and services support. Primary duties include, but are not limited to, invoicing, contract organization, return material authorization and data capture and updating.

Duties and Responsibilities:

  • Administer customer contract billing and reminder notices

  • Review payments and invoicing for accuracy and compliance with contractual terms and department guidelines

  • Contract document and tracking management
  • Creation and updating contracts in SAP

  • Aircraft usage data collection and updating
  • Monitor Return Material Authorizations and administration duties associated

  • Prepare invoices and debit/credit memos for services

  • Manage NOA agreements on behalf of customer service

  • Interact with other Customer Service personnel to achieve customers, operational and business objectives
  • Attend and administer system and process training as required

Education, Work Experience, Certification and/or Licensure:

  • Associate degree or equivalent years of related work experience is required

  • Minimum of 3 years Customer Service experience preferred

Knowledge, Skills and Abilities:

  • Excellent writing and verbal skills

  • Ability to multitask, remain organized and flexible

  • Excellent customer service skills focused on ensuring the best customer experience possible as the top priority

  • Microsoft product experience
  • SAP experience is preferred

Physical Requirements:
  • Incumbents may be routinely exposed to equipment operational noise heat-cold-dust, and/or aircraft equipment, parts or fuel odors .
  • Incumbents may be required to stand, sit, squat, walk, bend, move, reach, or stretch for prolonged periods of time with no restrictions, as required by job duties.
  • Work in a safe and professional manner while adhering to all regulatory requirements (FAA, OSHA, DOT, EPA, State and Federal regulations, etc.)
  • Read, hear, speak and see with no restrictions, as required by job duties
  • Comprehend and adhere to management directions and/or safety instructions with no restrictions.
  • Effectively communication in Business English language.
  • Pull, push, carry, lift or move items up to 10 lbs throughout the work shift without assistance, as required by job duties.
  • Pull, push, carry, lift or move materials/people/items/equipment weighing up to 50 lbs or more during the work shift, with the use of company provided "reach assistance technology" or "movement assist technology" (fork lifts, pallet jacks, pulleys, dolly's, robotics reach equipment, people movers, etc.), as required by job duties.
More Details

PDS Tech, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Founded in 1977, PDS Tech, Inc. is one of the nation's premier specialty staffing firms with 31 offices nationwide. We offer a full range of benefits including:

  • Health insurance
  • Paid holidays
  • Weekly payroll
  • Immediate 401(k) eligibility
  • Completion Bonuses
  • Training
  • Please note availability of benefits may vary by position

PDS specializes in Engineering and IT arenas including Aerospace, Defense, Electronics, Telecommunications, Automotive, and Energy just to name a few. Our reputation, track record, and years of continuous growth reflect the commitment to quality that our employees and clients experience first-hand. To find out more about PDS, please visit

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We pay thousands each month in referral bonuses!
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PDS Tech, Inc. is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment, please click here or call 1-800-270-4737 to contact us. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

The law requires PDS Tech, Inc. to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following links: EEO is the Law and EEO is the Law Supplement

PDS Tech, Inc. will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision for more information.

As a Federal Contractor, PDS Tech, Inc. is required to participate in the E-Verify Program to confirm eligibility to work in the United States.
For information please click on the following link: E-Verify