Microsoft Office 365/SharePoint Support Analyst

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Microsoft Office 365/SharePoint Support Analyst

San Antonio, Texas Contract Job ID: 1910107369
Estimated Duration: 6 months


Purpose and Scope: 

Under direct supervision, formulate and define systems scope and objectives through user needs and an understanding of business systems and industry requirements.

Essential Responsibilities:
  1. Respond to user support requests regarding the following topics: creating and customizing SharePoint site collections, sites, lists or libraries, forms, workflows, metadata, user access and experience. Design, develop and provide training for customized solutions. Will work closely with business operations to ensure solutions answer their needs and solve their problems. Prioritize and maintain commitments and delivery dates for multiple projects and customers, simultaneously. Development and maintenance of technical design artifacts and requirements documentation.
    Communication with clients as required: keeping them informed of project progress, impending changes, and agreed upon outages. Interpret and discuss information with others and regularly provide advice and recommend actions involving complex issues. Demonstrate professional attitude with client over the phone, on-site and through emails to resolve all client requests/questions.
    US Citizenship Required.
    Must be able to work independently, strong remote worker skills. Occasional travel may be required. 
    Desired Knowledge/Skills:
  2. SharePoint 2016+, specifically custom site configuration and user support
  3. SharePoint site customization, design and delivery
  4. SharePoint Forms and Workflow; InfoPath and SharePoint Designer
  5. Troubleshooting and Issue Analysis
  6. Customer Service Focus
  7. Clear and effective communicator, verbal and written
  8. Ability to work independently and a strong desire for personal and professional development
  9. Ability to identify and evaluate trends in industry best practice policies
  • Bachelor’s degree in Computer Science or related field or equivalent.
  • Excellent communications and analytical skills
  • Demonstrated working knowledge and extensive experience in SharePoint and related software, such as InfoPath and SharePoint Designer
  • Position may require the ability to investigate, troubleshoot, and design solutions to problems in operational hardware and software.
  • Position may require travel.
Position may require the ability to pass and maintain a Security Clearance.
More Details

PDS Tech, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Founded in 1977, PDS Tech, Inc. is one of the nation's premier specialty staffing firms with 31 offices nationwide. We offer a full range of benefits including:

  • Health insurance
  • Paid holidays
  • Weekly payroll
  • Immediate 401(k) eligibility
  • Completion Bonuses
  • Training
  • Please note availability of benefits may vary by position

PDS specializes in Engineering and IT arenas including Aerospace, Defense, Electronics, Telecommunications, Automotive, and Energy just to name a few. Our reputation, track record, and years of continuous growth reflect the commitment to quality that our employees and clients experience first-hand. To find out more about PDS, please visit

$$$ PDS pays for referrals! $$$

We pay thousands each month in referral bonuses!
Contact a recruiter for details. To find one near you, take a look at where we are.

If you have questions, please click here to contact us.

PDS Tech, Inc. is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment, please click here or call 1-800-270-4737 to contact us. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

The law requires PDS Tech, Inc. to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following links: EEO is the Law and EEO is the Law Supplement

PDS Tech, Inc. will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision for more information.

As a Federal Contractor, PDS Tech, Inc. is required to participate in the E-Verify Program to confirm eligibility to work in the United States.
For information please click on the following link: E-Verify